Available for AI consulting

I design AI workflows that actually work.

Product Manager at Autom Mate, building AI Agents that transform how support teams operate. Four years turning complex business problems into elegant automation solutions.

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👨‍💻

Erdem

@autommate

4+
Years in IT
20+
AI Agents
∞
Curiosity
AI Agents Orchestration ITSM Automation Product
◆ What I Do

Bridging AI & Business Reality

I specialize in turning vague "we should use AI" requests into focused, measurable automation that saves real time for real teams.

🎯
Primary Focus

AI Agents at Autom Mate

At Autom Mate, I lead pre-sales and solution design—transforming customer challenges into end-to-end AI workflows. My work spans ticket triage, knowledge search, approvals, and automations integrated with enterprise tools like ServiceNow, Xurrent, and beyond.

Role
Product Manager
Focus Area
Enterprise AI Agents, Presales
Integrations
ServiceNow, Atlassian, FreshDesk, Microsoft
AI Stack
OpenAI, Copilot, Gemini, Local LLMs/SLMs

Key Responsibilities

  • Designing multi-step AI agents for IT service management workflows
  • Building POCs and demos for enterprise prospects
  • Collaborating with engineering on agent architecture and capabilities
  • Creating technical documentation and solution blueprints
Agentic Flows Orchestration IT Ops Pre-Sales
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My Approach

Business-First AI Thinking

I believe the best AI solutions start with understanding the business, not the technology. Before writing a single prompt or designing an agent, I ask: who owns this process? Where does the data live? What does "better" actually mean for this team?

Philosophy
Outcomes over outputs
Method
Discovery → Design → Validate
Stakeholders
IT Ops, Support Teams, Leadership
Success Metric
ROI Created, Time Saved, Errors Reduced

How I Approach Projects

  • Map the current workflow before proposing automation
  • Identify the 20% of work causing 80% of the pain
  • Start small with high-impact, low-risk use cases
  • Measure baseline metrics before and after implementation
Outcome-Driven Tech ↔ Business Practical Data-Informed
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Background

Post-Sales to Pre-Sales Journey

My foundation is industrial engineering—systems thinking, process optimization, and understanding how things actually work in practice. Over four years, I led post-sales teams for major ITSM vendors, implementing and supporting tools like ManageEngine, SolarWinds, Xurrent, and Quest.

Education
Industrial Engineering
Experience
4+ Years in IT Industry
Previous Tools
ServiceNow, ManageEngine, SolarWinds, Xurrent
Domain
AI, Agentic Worfklow, Automation

Career Milestones

  • Led post-sales implementation for 50+ enterprise customers
  • Transitioned from support to solution design and product
  • Developed expertise across multiple ITSM platforms
  • Now combining domain knowledge with AI and workflow capabilities
ITSM Tools Customer Success Implementation Support
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Beyond Work

Life Outside the Screen

When I'm not designing AI flows, you'll find me maintaining my planted aquariums (it's surprisingly meditative), playing guitar, cycling around Çanakkale, or deep in an immersive game. I believe balance fuels creativity.

🐠 Aquariums
Planted tanks, aquascaping
🎸 Music
Guitar, Rock & Metal
🚴 Cycling
City rides around Çanakkale
🎮 Gaming
Strategy, FPS, MOBA

Why These Matter

  • Aquariums teach patience and systems thinking
  • Music provides creative expression and stress relief
  • Cycling clears the mind and sparks new ideas
  • Gaming inspires UX thinking and problem-solving
Aquariums 🐠 Guitar 🎸 Cycling 🚴 Gaming 🎮
◆ Writings

Things I Write About

A mix of technical deep-dives, personal reflections, and random thoughts that keep me up at night. No filters, just honest writing.

01 Published

Why Most AI Chatbots in IT Fail

Everyone wants a magical chatbot. But specialized agents beat generalist bots every time.

8 min read AI & Agents
02 Published

Istanbul at 3 AM

There is something about the city when everyone else is asleep. Why I do my best thinking after midnight.

5 min read Life
03 Published

The Art of Saying "Out of Scope"

The hardest skill is not technical. It is drawing boundaries without burning bridges.

6 min read Work
See All Writings
◆ Projects

Things I'm Building

A mix of work projects and side experiments that keep me curious and learning.

Side Project

LoadTest Pro

Making it easier for teams to understand how services behave under real traffic and edge cases.

View Details
At Work

Autom Mate AI Agents

Contributing to ready-to-use AI Agents customers can plug into their environments.

View Details
See All Projects

Let's build something together.

I'm always open to conversations about AI Agents, workflow automation, or interesting product problems. Let's connect and explore possibilities.

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